The importance of the research lies in focusing on showing the technical challenges in the application of e-government in the Directorate of Civil Status, Passports and Residence in Nineveh, among the members working in the field of technology in the directorate. The research aimed at identifying the concept of e-government, its origins, characteristics, and the challenges facing those working in the field of technology in the directorate. The research depended on the case study approach in addition to the descriptive-analytical one, and the questionnaire and interview were used as tools for collecting data. The research community amounted to (650) members affiliated with the Directorate of Civil Status, Passports and Residence in Nineveh, and a purposive sample was selected, amounting to (201), i.e. (31%) of the members working in the field of technology in the aforementioned directorate. The research came out with a number of results, the most important of which are: -1. Most of the research sample indicated that the technologies and infrastructure of devices, programs and networks do not meet the needs of the directorate in work, in addition to the lack of programmers and specialists in tackling the obstacles facing the e-government implementation.2. The digital gap and the lack of technical skills with the lack of readiness of institutions are considered an obstacle to digital transformation and a challenge to the optimal implementation of e-government in the directorate. The sample members indicated that the maintenance of devices and technical equipment in the directorate and the lack of specialized staff are among the obstacles they face, especially with the emergence of new technologies.The research also came out with a number of proposals, the most important of which are:1. Working on providing the infrastructure of devices, equipment and affiliated members, especially in the National Card and Passports Department (in the right and left side of Mosul City), in a way that is commensurate with the size of the jobs and services it provides to citizens.2. Providing human resources specialized in the field of e-government technologies due to their importance in implementing e-government and providing e-services to citizens in a faster and more accurate manner.Holding workshops and training courses to familiarize affiliated members working in the directorate with the advantages and disadvantages of e-government technologies. Through this research, it became clear that there are a number of members working in the field of e-government technologies who are not aware of the advantages and disadvantages of e-government.